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Your Favourite Mac Support

Terms & Conditions

General Pricing

80€ for the first hour and from then I count in 15-minute increments (20€ per quarter-hour begun)

All prices have an additional 19% value added tax

Note: 50% extra cost for weekend support, 100% extra cost for holiday support

Worldwide Remote Support

A prerequisite for the remote support is a working internet connection. Phone support is available via classic telephone (German landline or mobile), Skype, Facetime, or directly in TeamViewer.

Remote support appointments have to be organised beforehand by phone or email.

On-site Service Travel Expenses

For the sake of the environment (besides trying to stay as fit as a fiddle) I usually travel by bicycle. So across Berlin and Potsdam you don't have to pay for travel expenses.

For business trips outside Berlin and Potsdam the travel costs are linked to the current public transport system prices in Germany.

Discounts

Student and cultural organization discounts on request.

Special pricing for weekly and monthly support by arrangement.