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Your Favourite Mac Support

Terms & Conditions

General Pricing

The prices for customers vary between 90,- and 180,- € per hour (depending on the complexity of the project). All prices have an additional 19% value added tax.

Note: 50% extra cost for weekend support, 100% extra cost for holiday support.

Worldwide Remote Support

A prerequisite for the remote support is a working internet connection. Phone support is available via classic telephone (German landline or mobile), Skype, Facetime, or directly in TeamViewer.

Remote support appointments have to be organised beforehand by phone or email.

On-site Service Travel Expenses

Within Berlin a travel flat rate of 30,- € is charged in zones A and B, for zone C a travel flat rate of 40,- € is charged.

Prices for travel expenses outside Berlin will be arranged individually.


Student and cultural organization discounts on request.

Special pricing for weekly and monthly support by arrangement.